NOC/ Monitoring & Engineering Support

  • Apart from IT & Technical core support, we provide all kinds of service desk solutions for better IT Technical Support Services to our customers
  • We manage & analyze customer SIP Logs, Call legs, CDR, to find the fault in A-Z route of different vendors and replace with the best route.
  • Troubleshooting and Maintenance of various equipment & switches which are remotely managed by our skilled forced for our IT/ SUPPORT customers based in US, etc
  • Also soft switch I-Gate 4000Pro & 4000 and Media Gateways servers, Cockpit, Telarix, Denver, Palladian and other SBCs.
  • Installation, configuration & upgradation of various types of switches & gateways as per customer needs as part of our IT Managed Service offering
  • • Our Managed IT/Telecom Support Services helps in Handling escalated calls of the NOC of our customers which come under Level II or III which are handled adeptly by our experienced resources.