Network Operations Center Personnel(All Tiers/ Levels)


  • Troubleshooting at Level ½ on VOIP/TDM/RF/FIBER Platforms & switches
  • Monitoring and doing initial activity to understand customer/vendor issues
  • Call issues – DTMF, Routing, OWA, DA, Quality issues
  • Trouble ticket management , performance management as per client tools
  • Handling tickets and responding as per SLAs
  • Dealing with Vendors (Termination Providers) for all type of technical issue through Mail or Live Chat
  • Full understanding of SIP/IP protocols, knowledge of Unix
  • Configures, testing, and monitoring LAN/WAN equipment’s and related soft switches.
  • Network Performance Management
  • Phone & Email management


OPTICAL NETWORK SUPPORT PERSONNEL


Flightcase NOC is also focused on providing high quality network management supporting Fiber Optical Network and Submarine Optical network.


  • Routing switching protocols like BGP, OSPF, EIGRP, IGRP, ISIS, MPLS, STP,IP, FTTH network etc
  • Configuring network Management tools such as PRTG, Syslog, Solar winds etc.
  • Network health and performance reports that are regularly generated to ensure you are receiving the service you need.
  • Managed security that mitigates viruses, worms, distributed denial of service (DDoS) attacks and more.
  • Built-in system redundancy.
  • Less time spent waiting for providers to trouble shoot issues or get back to you when service is not up to expectations.
  • Increased uptime coupled with less time to address issues.